Curriculum Preview

Digital University was designed specifically for online compliance training of financial professionals working in the financial services industry. To assist busy managers, we have developed suggested curricula. These are only suggestions and should be modified depending on the learning needs and current knowledge of your employees. With over 230 courses available, you can easily create curricula tailored to meet your bank's specific needs. The table below provides suggested curricula for most professionals found in financial institutions. Click on a job area to expand the suggested Digital University courses.

Job Area

Accounting

Accounting Course Titles

  • Advanced Financial Math
  • Analyzing Company Cash Flows
  • Bank Secrecy Act
  • Basic Financial Statements
  • Beginning Financial Math
  • Business Etiquette
  • Business Writing Skills
  • Cash Management Services
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Evaluating Financial Leases
  • Fair Credit Reporting Act (FACT Act)
  • Federal Reserve and Monetary Policy
  • Financial Institutions and the Internet
  • Financial Markets
  • Financial Statements for Commercial Banks
  • Indirect Lending
  • Interest Rate Risk Management
  • Limitations on Interbank Liabilities - Regulation F
  • Liquidity Management for Depository Institutions
  • Meeting Management Skills
  • Methods of International Payments
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Sexual Harassment in the Workplace for Employees
  • Strategic Planning for Financial Institutions
  • Stress Management
  • Time Management
  • Transactions Between Member Banks and Their Affiliates - Regulation W
  • Unlawful Harassment
  • Violence in the Workplace

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Call Center

Call Center Course Titles

  • Bank Secrecy Act
  • Business Etiquette
  • Business Writing Skills
  • Check Kiting
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking and Savings Accounts
  • Consultative Selling
  • Consumer Lending Regulations
  • Credit Unions - An Introduction
  • Cross-Selling Financial Products
  • Customer Service - Face to Face and on the Phone
  • Deposit Types and FDIC Insurance of Accounts
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institutions and the Internet
  • Handling Consumer Complaints
  • Handling Sales Objections
  • Home Banking and Bill Paying
  • Marketing to Older Adults
  • Meeting Management Skills
  • Money Laundering
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P)
  • Professional Business Dress - Men
  • Professional Business Dress - Women
  • Protecting Information and Social Engineering
  • Referral Techniques for Non-licensed Employees
  • Rights to Financial Privacy Act
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Sales Skills for Financial Products
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Telemarketing Programs and Skills
  • Teller Cross- and Up-Selling Skills - PT
  • Time Management
  • Truth in Savings - Regulation DD
  • Unlawful Harassment
  • Violence in the Workplace

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Credit Counselor

Credit Counselor Course Titles

  • Bank Secrecy Act
  • Business Etiquette
  • Business Writing Skills
  • Collection Practices and Loan Workouts
  • Consumer Credit Lending Practices
  • Consumer Lending Regulations
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Fair Debt Collection Practices
  • Financial Institutions and the Internet
  • Handling Consumer Complaints
  • Identity Theft
  • Meeting Management Skills
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Private Education Loans (PEL): HEOA and Reg. Z
  • Professional Business Dress - Women
  • Referral Techniques for Non-licensed Employees
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Truth in Savings - Regulation DD
  • Unlawful Harassment
  • Violence in the Workplace

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Customer Service

Customer Service Course Titles

  • Adult Financial Abuse
  • Advertising for Financial Institutions
  • Annuities
  • Bank Secrecy Act
  • Bank Secrecy Act for Deposit Operations Employees
  • Beginning Financial Math
  • Business Etiquette
  • Business Writing Skills
  • Check Fraud
  • Check Kiting
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking and Savings Accounts
  • Conflict Resolution
  • Consumer Credit Lending Practices
  • Consumer Financial Protection Bureau - CFPB
  • Consumer Protections for Depository Institution Sales of Insurance
  • Coverdell Education Savings Accounts
  • Credit Card Act of 2009 - Amend Reg. Z
  • Credit Unions - An Introduction
  • Cross-Selling Financial Products
  • Customer Service - Face to Face and on the Phone
  • Deposit Operations Regulations
  • Deposit Types and FDIC Insurance of Accounts
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Electronic Fund Transfer Act and Regulation E
  • Ethics for Banks
  • Expedited Funds Availability - Check 21
  • Expedited Funds Availability - Reg. CC - Refresher Course
  • Expedited Funds Availability - Regulation CC
  • Financial Alternatives for Small Business
  • Financial Institutions and the Internet
  • Greening the Office
  • Handling Consumer Complaints
  • Handling Sales Objections
  • Home Banking and Bill Paying
  • Identity Red Flag Programs
  • Identity Red Flag Programs - Refresher Course
  • Identity Theft
  • Individual Retirement Accounts - Roth IRAs
  • Local Promotion and Advertising Programs
  • Marketing to Older Adults
  • Meeting Management Skills
  • Money Laundering
  • Negotiable Instruments and Endorsements
  • Negotiation Skills
  • Nondeposit Investment Product Sales
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P)
  • Privacy of Consumer Financial Information (Reg. P) Refresher course
  • Professional Business Dress - Men
  • Professional Business Dress - Women
  • Prohibition against Payment of Interest on Demand Deposits - Regulation Q
  • Prohibition on Funding Unlawful Internet Gambling - Regulation GG
  • Protecting Information and Social Engineering
  • Referral Techniques for Non-licensed Employees
  • Regulation E Error Resolution - Refresher Course
  • Remote Deposit Capture
  • Retirement Planning Basics for Financial Planners
  • Rights to Financial Privacy Act
  • Safe Deposit Box Services
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Safeguarding Customer Information - Refresher Course
  • Sales Skills for Financial Products
  • Servicemembers Civil Relief Act
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Teller Cross- and Up-Selling Skills - PT
  • Teller Customer Service Standards - PT
  • Time Management
  • Transactions Involving Endorsements, Deposits, and Paying and Cashing Checks
  • Trust Services
  • Truth in Savings - Regulation DD
  • Understanding the Reg E Initial Disclosure - Refresher Course
  • Unlawful Harassment
  • Violence in the Workplace
  • Wire Transfer Recordkeeping and Red Flags

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Director

Director Course Titles

  • Advanced Financial Math
  • Bank Secrecy Act for Management - Refresher Course
  • Beginning Financial Math
  • Consumer Financial Protection Bureau - CFPB
  • Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank)
  • Financial Institution Regulation
  • Interest Rate Risk Management
  • Meeting Management Skills
  • Negotiation Skills
  • Oral Communication Skills
  • Protecting Information and Social Engineering
  • Time Management

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Human Resources

Human Resources Course Titles

  • Administrator's Guide to An Effective Learning Program
  • Americans with Disabilities Act
  • Bank Secrecy Act
  • Business Continuity Planning
  • Business Etiquette
  • Business Writing Skills
  • Change Management
  • Coaching Employees
  • Community Relations Programs
  • Conflict Resolution
  • Credit Unions - An Introduction
  • Customer Service - Face to Face and on the Phone
  • Delegation Skills
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institutions and the Internet
  • Greening the Office
  • Health Savings Accounts
  • Hiring Skills
  • Individual Retirement Accounts - Roth IRAs
  • Interview Skills
  • Leadership Skills
  • Loans to Insiders - Regulation O
  • Meeting Management Skills
  • Motivating Employees
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Pandemic Planning
  • Performance Appraisals and Meetings
  • Personal Computer and Internet Security
  • Professional Business Dress - Men
  • Professional Business Dress - Women
  • Protecting Information and Social Engineering
  • Sexual Harassment in the Workplace
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Team Building
  • Teams and Team Effectiveness
  • Time Management
  • Unlawful Harassment
  • Violence in the Workplace

Close

Lending: Business

Lending: Business Course Titles

  • Advanced Financial Math
  • Analyzing Company Cash Flows
  • Appraisal and Evaluation Interagency Guidelines
  • Bank Bribery Act
  • Bank Secrecy Act
  • Bank Secrecy Act for Lending Employees
  • Bank Secrecy Act for Lending Personnel - Refresher Course
  • Basic Financial Statements
  • Beginning Financial Math
  • Business Etiquette
  • Business Writing Skills
  • Cash Management Services
  • Check Fraud
  • Collection Practices and Loan Workouts
  • Credit Reports, Scores and Counseling and Debt Management
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Evaluating Business Loans
  • Evaluating Financial Leases
  • Fair Debt Collection Practices
  • Financial Alternatives for Small Business
  • Financial Institutions and the Internet
  • Guidelines for an Environmental Risk Program
  • Identity Theft
  • Indirect Lending
  • Appraisal and Evaluation Interagency Guidelines
  • Lending on Commercial Real Estate
  • Loan Servicing Compliance - Regulation X
  • Loan Servicing Compliance - Regulation Z
  • Loan Servicing Loss Mitigation
  • Loans to Insiders - Regulation O
  • Meeting Management Skills
  • Methods of International Payments
  • Money Laundering
  • National Flood Insurance Program
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Secure and Fair Enforcement for Mortgage Licensing Act - The S.A.F.E. Act
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • UCC Revised Article 9 - Security Interests
  • Unlawful Harassment
  • Violence in the Workplace

Close

Lending: Commercial Real Estate

Lending: Commercial Real Estate Course Titles

  • Advanced Financial Math
  • Analyzing Company Cash Flows
  • Appraisal and Evaluation Interagency Guidelines
  • Bank Secrecy Act
  • Bank Secrecy Act for Lending Employees
  • Bank Secrecy Act for Lending Personnel - Refresher Course
  • Basic Financial Statements
  • Beginning Financial Math
  • Business Etiquette
  • Business Writing Skills
  • Credit Reports, Scores and Counseling and Debt Management
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Evaluating Business Loans
  • Evaluating Financial Leases
  • Fair Housing Act
  • Fair Lending Laws (FHA, ECOA, and Reg. B)
  • Financial Alternatives for Small Business
  • Financial Institutions and the Internet
  • Guidelines for an Environmental Risk Program
  • Appraisal and Evaluation Interagency Guidelines
  • Introduction to Appraisal
  • Lending on Commercial Real Estate
  • Loan Servicing Compliance - Regulation X
  • Loan Servicing Compliance - Regulation Z
  • Loan Servicing Loss Mitigation
  • Loans to Insiders - Regulation O
  • Meeting Management Skills
  • Money Laundering
  • National Flood Insurance Program
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Secure and Fair Enforcement for Mortgage Licensing Act - The S.A.F.E. Act
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • UCC Revised Article 9 - Security Interests
  • Unlawful Harassment
  • Violence in the Workplace

Close

Lending: Consumer

Lending: Consumer Course Titles

  • Appraisal and Evaluation Interagency Guidelines
  • Bank Bribery Act
  • Bank Secrecy Act
  • Bank Secrecy Act for Lending Employees
  • Bank Secrecy Act for Lending Personnel - Refresher Course
  • Bank Secrecy Act for Mortgage Bankers and Brokers (RMLOs)
  • Business Etiquette
  • Business Writing Skills
  • Check Fraud
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Consumer Credit Lending Practices
  • Consumer Leasing Act - Regulation M
  • Consumer Lending Regulations
  • Credit Card Act of 2009 - Amend Reg. Z
  • Credit Reports, Scores and Counseling and Debt Management
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Escrow Accounts and Disclosures
  • Ethics for Banks
  • Fair Credit Reporting Act (FACT Act)
  • Fair Debt Collection Practices
  • Financial Institutions and the Internet
  • Handling Consumer Complaints
  • Homeowners Protection Act of 1998 - PMI Act
  • Identity Red Flag Programs
  • Identity Theft
  • Indirect Lending
  • Appraisal and Evaluation Interagency Guidelines
  • Introduction to Appraisal
  • Loan Servicing Compliance - Regulation X
  • Loan Servicing Compliance - Regulation Z
  • Loan Servicing Loss Mitigation
  • Loans to Insiders - Regulation O
  • Meeting Management Skills
  • Money Laundering
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P)
  • Private Education Loans (PEL): HEOA and Reg. Z
  • Professional Business Dress - Women
  • Rights to Financial Privacy Act
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Secure and Fair Enforcement for Mortgage Licensing Act - The S.A.F.E. Act
  • Servicemembers Civil Relief Act
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Truth in Lending for Loans Secured by Real Estate - Regulation Z
  • UCC Revised Article 9 - Security Interests
  • Unfair, Deceptive or Abusive Acts and Practices (FTC, Reg. AA, CFPB)
  • Unlawful Harassment
  • Violence in the Workplace

Close

Management: Executives and Directors

Management: Executives and Directors Course Titles

  • Administrator's Guide to An Effective Learning Program
  • Bank Secrecy Act
  • Bank Secrecy Act for Management - Refresher Course
  • Business Writing Skills
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank)
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institutions and the Internet
  • Meeting Management Skills
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Sexual Harassment in the Workplace for Employees
  • Time Management
  • Transactions Between Member Banks and Their Affiliates - Regulation W
  • Unlawful Harassment
  • Violence in the Workplace

Close

Management: Finance

Management: Finance Course Titles

  • Bank Secrecy Act
  • Business Writing Skills
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank)
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institutions and the Internet
  • Financial Markets
  • Limitations on Interbank Liabilities - Regulation F
  • Meeting Management Skills
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Transactions Between Member Banks and Their Affiliates - Regulation W
  • Unlawful Harassment
  • Violence in the Workplace

Close

Management: HR

Management: HR Course Titles

  • Administrator's Guide to An Effective Learning Program
  • Bank Secrecy Act
  • Business Etiquette
  • Business Writing Skills
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institutions and the Internet
  • Meeting Management Skills
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Unlawful Harassment
  • Violence in the Workplace

Close

Management: Lending

Management: Lending Course Titles

  • Bank Secrecy Act
  • Bank Secrecy Act for Mortgage Bankers and Brokers (RMLOs)
  • Business Writing Skills
  • Credit Card Act of 2009 - Amend Reg. Z
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institutions and the Internet
  • Homeowners Protection Act of 1998 - PMI Act
  • Loan Servicing Compliance - Regulation X
  • Loan Servicing Compliance - Regulation Z
  • Loan Servicing Loss Mitigation
  • Meeting Management Skills
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P) Refresher course
  • Private Education Loans (PEL): HEOA and Reg. Z
  • Professional Business Dress - Women
  • Secure and Fair Enforcement for Mortgage Licensing Act - The S.A.F.E. Act
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Transactions Between Member Banks and Their Affiliates - Regulation W
  • Unlawful Harassment
  • Violence in the Workplace

Close

Management: Marketing

Management: Marketing Course Titles

  • Bank Secrecy Act
  • Business Writing Skills
  • Credit Card Act of 2009 - Amend Reg. Z
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institutions and the Internet
  • Meeting Management Skills
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Unlawful Harassment
  • Violence in the Workplace

Close

Management: Supervisor

Management: Supervisor Course Titles

  • Administrator's Guide to An Effective Learning Program
  • Adult Financial Abuse
  • Advertising for Financial Institutions
  • Americans with Disabilities Act
  • Bank Bribery Act
  • Bank Secrecy Act
  • Bank Secrecy Act for Management - Refresher Course
  • Business Etiquette
  • Business Writing Skills
  • Change Management
  • Coaching Employees
  • Commercial Banks - An Introduction
  • Community Reinvestment Act - Regulation BB
  • Community Relations Programs
  • Conflict Resolution
  • Credit Unions - An Introduction
  • Cross-Selling Financial Products
  • Delegation Skills
  • Deposit Operations Regulations
  • Diversity in the Workplace
  • Dodd-Frank Wall Street Reform and Consumer Protection Act (Dodd-Frank)
  • Drug-free Workplace Program
  • Electronic Fund Transfer Act and Regulation E
  • Ethics for Banks
  • Evaluating Business Loans
  • Evaluating Financial Leases
  • Expedited Funds Availability - Check 21
  • Expedited Funds Availability - Regulation CC
  • Fair Housing Act
  • Fair Lending Laws (FHA, ECOA, and Reg. B)
  • Federal Reserve and Monetary Policy
  • Financial Institution Regulation
  • Financial Institutions and the Internet
  • Financial Statements for Commercial Banks
  • Future of Retail Banking
  • Hiring Skills
  • Home Banking and Bill Paying
  • Home Mortgage Disclosure Act (Reg. C)
  • Identity Red Flag Programs
  • Identity Theft
  • Indirect Lending
  • Interest Rate Risk Management
  • Interview Skills
  • Leadership Skills
  • Liquidity Management for Depository Institutions
  • Loans to Insiders - Regulation O
  • Management Overview of the BSA and AML Program
  • Measuring Depository Branch Performance
  • Meeting Management Skills
  • Motivating Employees
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Office Security, Robbery and Bomb Threats - PT8
  • Oral Communication Skills
  • Pandemic Planning
  • Performance Appraisals and Meetings
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P)
  • Professional Business Dress - Women
  • Project Management
  • Real Estate Settlement Procedures Act
  • Regulation E Error Resolution - Refresher Course
  • Residential Mortgage Banking Functions
  • Restructuring the Financial Services Industry
  • Sales Management
  • Servicemembers Civil Relief Act
  • Sexual Harassment in the Workplace for Employees
  • Strategic Planning for Financial Institutions
  • Stress Management
  • Supervisory Management I
  • Supervisory Management II - Performance Management
  • Team Building
  • Teams and Team Effectiveness
  • Telemarketing Programs and Skills
  • Time Management
  • Truth in Lending for Loans Secured by Real Estate - Regulation Z
  • Understanding the Reg E Initial Disclosure - Refresher Course
  • Unlawful Harassment
  • US Financial Institutions
  • Violence in the Workplace

Close

Marketing and Promotion

Marketing and Promotion Course Titles

  • Adult Financial Abuse
  • Advertising for Financial Institutions
  • Bank Secrecy Act
  • Business Etiquette
  • Business Writing Skills
  • Community Relations Programs
  • Consultative Selling
  • Consumer Protections for Depository Institution Sales of Insurance
  • Credit Card Act of 2009 - Amend Reg. Z
  • Credit Unions - An Introduction
  • Cross-Selling Financial Products
  • Customer Service - Face to Face and on the Phone
  • Deposit Types and FDIC Insurance of Accounts
  • Direct Mail Marketing Techniques
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Expedited Funds Availability - Check 21
  • Expedited Funds Availability - Regulation CC
  • Financial Institutions and the Internet
  • Future of Retail Banking
  • Handling Consumer Complaints
  • Handling Sales Objections
  • Home Banking and Bill Paying
  • Home Mortgages and the Mortgage Market
  • Local Promotion and Advertising Programs
  • Marketing to Older Adults
  • Measuring Depository Branch Performance
  • Meeting Management Skills
  • Money Laundering
  • Motivating Employees
  • Negotiable Instruments and Endorsements
  • New Account Representative Training
  • Nondeposit Investment Product Sales
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Project Management
  • Referral Techniques for Non-licensed Employees
  • Retirement Planning Basics for Financial Planners
  • Sales Management
  • Sales Skills for Financial Products
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Team Building
  • Telemarketing Programs and Skills
  • Time Management
  • Trust Services
  • Understanding Mutual Funds
  • Unfair, Deceptive or Abusive Acts and Practices (FTC, Reg. AA, CFPB)
  • Unlawful Harassment
  • Violence in the Workplace

Close

Member Service

Member Service Course Titles

  • Bank Secrecy Act
  • Business Writing Skills
  • Consumer Financial Protection Bureau - CFPB
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Expedited Funds Availability - Reg. CC - Refresher Course
  • Financial Institutions and the Internet
  • Greening the Office
  • Identity Red Flag Programs - Refresher Course
  • Meeting Management Skills
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P) Refresher course
  • Professional Business Dress - Men
  • Professional Business Dress - Women
  • Prohibition on Funding Unlawful Internet Gambling - Regulation GG
  • Remote Deposit Capture
  • Safeguarding Customer Information - Refresher Course
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Unlawful Harassment
  • Violence in the Workplace

Close

Mortgage (Home) Loan Officer

Mortgage (Home) Loan Officer Course Titles

  • Advanced Financial Math
  • Appraisal and Evaluation Interagency Guidelines
  • Bank Secrecy Act
  • Bank Secrecy Act for Lending Employees
  • Bank Secrecy Act for Mortgage Bankers and Brokers (RMLOs)
  • Basic Financial Statements
  • Beginning Financial Math
  • Business Etiquette
  • Business Writing Skills
  • Community Reinvestment Act - Regulation BB
  • Credit Reports, Scores and Counseling and Debt Management
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Escrow Accounts and Disclosures
  • Ethics for Banks
  • Fair Credit Reporting Act (FACT Act)
  • Fair Housing Act
  • Fair Lending Laws (FHA, ECOA, and Reg. B)
  • Financial Institutions and the Internet
  • Guidelines for an Environmental Risk Program
  • Home Mortgage Disclosure Act (Reg. C)
  • Home Mortgage Processing and Compliance
  • Home Mortgages and the Mortgage Market
  • Homeowners Protection Act of 1998 - PMI Act
  • Identity Theft
  • Appraisal and Evaluation Interagency Guidelines
  • Introduction to Appraisal
  • Loan Servicing Compliance - Regulation X
  • Loan Servicing Compliance - Regulation Z
  • Loan Servicing Loss Mitigation
  • Meeting Management Skills
  • Money Laundering
  • National Flood Insurance Program
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Real Estate Settlement Procedures Act
  • Residential Mortgage Banking Functions
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Secure and Fair Enforcement for Mortgage Licensing Act - The S.A.F.E. Act
  • Servicemembers Civil Relief Act
  • Servicing Home Mortgages
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • UCC Revised Article 9 - Security Interests
  • Underwriting Home Mortgages
  • Uniform Residential Loan Application
  • Unlawful Harassment
  • Violence in the Workplace

Close

Mortgage (Home) Loan Processing

Mortgage (Home) Loan Processing Course Titles

  • Appraisal and Evaluation Interagency Guidelines
  • Bank Secrecy Act
  • Bank Secrecy Act for Lending Employees
  • Bank Secrecy Act for Mortgage Bankers and Brokers (RMLOs)
  • Business Etiquette
  • Business Writing Skills
  • Community Reinvestment Act - Regulation BB
  • Credit Reports, Scores and Counseling and Debt Management
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Escrow Accounts and Disclosures
  • Ethics for Banks
  • Fair Credit Reporting Act (FACT Act)
  • Fair Housing Act
  • Fair Lending Laws (FHA, ECOA, and Reg. B)
  • Financial Institutions and the Internet
  • Guidelines for an Environmental Risk Program
  • Home Mortgage Disclosure Act (Reg. C)
  • Home Mortgage Processing and Compliance
  • Home Mortgages and the Mortgage Market
  • Homeowners Protection Act of 1998 - PMI Act
  • Appraisal and Evaluation Interagency Guidelines
  • Introduction to Appraisal
  • Loan Servicing Compliance - Regulation X
  • Loan Servicing Compliance - Regulation Z
  • Loan Servicing Loss Mitigation
  • Meeting Management Skills
  • Money Laundering
  • National Flood Insurance Program
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Real Estate Settlement Procedures Act
  • Residential Mortgage Banking Functions
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Secure and Fair Enforcement for Mortgage Licensing Act - The S.A.F.E. Act
  • Servicing Home Mortgages
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Truth in Lending for Loans Secured by Real Estate - Regulation Z
  • UCC Revised Article 9 - Security Interests
  • Underwriting Home Mortgages
  • Unfair, Deceptive or Abusive Acts and Practices (FTC, Reg. AA, CFPB)
  • Uniform Residential Loan Application
  • Unlawful Harassment
  • Violence in the Workplace

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Mortgage (Home) Loan Servicing

Mortgage (Home) Loan Servicing Course Titles

  • Appraisal and Evaluation Interagency Guidelines
  • Bank Secrecy Act
  • Bank Secrecy Act for Lending Employees
  • Bank Secrecy Act for Mortgage Bankers and Brokers (RMLOs)
  • Business Etiquette
  • Business Writing Skills
  • Collection Practices and Loan Workouts
  • Community Reinvestment Act - Regulation BB
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Escrow Accounts and Disclosures
  • Ethics for Banks
  • Fair Debt Collection Practices
  • Fair Housing Act
  • Fair Lending Laws (FHA, ECOA, and Reg. B)
  • Financial Institutions and the Internet
  • Home Mortgage Disclosure Act (Reg. C)
  • Home Mortgage Processing and Compliance
  • Home Mortgages and the Mortgage Market
  • Homeowners Protection Act of 1998 - PMI Act
  • Appraisal and Evaluation Interagency Guidelines
  • Introduction to Appraisal
  • Loan Servicing Compliance - Regulation X
  • Loan Servicing Compliance - Regulation Z
  • Loan Servicing Loss Mitigation
  • Meeting Management Skills
  • National Flood Insurance Program
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Real Estate Settlement Procedures Act
  • Secure and Fair Enforcement for Mortgage Licensing Act - The S.A.F.E. Act
  • Servicemembers Civil Relief Act
  • Servicing Home Mortgages
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Underwriting Home Mortgages
  • Uniform Residential Loan Application
  • Unlawful Harassment
  • Violence in the Workplace

Close

New Accounts Representative

New Accounts Representative Course Titles

  • Adult Financial Abuse
  • Annuities
  • Bank Bribery Act
  • Bank Secrecy Act
  • Bank Secrecy Act for Deposit Operations Employees
  • Beginning Financial Math
  • Business Etiquette
  • Business Writing Skills
  • Cash Management Services
  • Check Clearing and Electronic Payment Systems
  • Check Fraud
  • Check Kiting
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking and Savings Accounts
  • Consultative Selling
  • Consumer Credit Lending Practices
  • Consumer Financial Protection Bureau - CFPB
  • Consumer Lending Regulations
  • Consumer Protections for Depository Institution Sales of Insurance
  • Coverdell Education Savings Accounts
  • Credit Unions - An Introduction
  • Cross-Selling Financial Products
  • Customer Service - Face to Face and on the Phone
  • Deposit Operations Regulations
  • Deposit Types and FDIC Insurance of Accounts
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Electronic Fund Transfer Act and Regulation E
  • Ethics for Banks
  • Expedited Funds Availability - Check 21
  • Expedited Funds Availability - Reg. CC - Refresher Course
  • Expedited Funds Availability - Regulation CC
  • Financial Institutions and the Internet
  • Fraud at the Teller Station - PT
  • Handling Consumer Complaints
  • Handling Sales Objections
  • Home Banking and Bill Paying
  • Identity Red Flag Programs
  • Identity Red Flag Programs - Refresher Course
  • Identity Theft
  • Marketing to Older Adults
  • Meeting Management Skills
  • Money Laundering
  • Negotiable Instruments and Endorsements
  • New Account Representative Training
  • Nondeposit Investment Product Sales
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Office Security - Robbery, ATM Safety, and Bomb Threats
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P)
  • Privacy of Consumer Financial Information (Reg. P) Refresher course
  • Professional Business Dress - Women
  • Prohibition against Payment of Interest on Demand Deposits - Regulation Q
  • Prohibition on Funding Unlawful Internet Gambling - Regulation GG
  • Referral Techniques for Non-licensed Employees
  • Regulation E Error Resolution - Refresher Course
  • Remote Deposit Capture
  • Retirement Planning Basics for Financial Planners
  • Rights to Financial Privacy Act
  • Safe Deposit Box Services
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Safeguarding Customer Information - Refresher Course
  • Sales Skills for Financial Products
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Teller Cross- and Up-Selling Skills - PT
  • Time Management
  • Trust Services
  • Truth in Savings - Regulation DD
  • Understanding the Reg E Initial Disclosure - Refresher Course
  • Unfair, Deceptive or Abusive Acts and Practices (FTC, Reg. AA, CFPB)
  • Unlawful Harassment
  • Violence in the Workplace
  • Wire Transfer Recordkeeping and Red Flags

Close

New Employees

New Employees Course Titles

  • Bank Secrecy Act
  • Business Continuity Planning
  • Business Etiquette
  • Business Writing Skills
  • Commercial Banks - An Introduction
  • Consumer Financial Protection Bureau - CFPB
  • CPR - AED Training
  • Credit Unions - An Introduction
  • Cross-Selling Financial Products
  • Customer Service - Face to Face and on the Phone
  • Deposit Types and FDIC Insurance of Accounts
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institution Regulation
  • Financial Institutions and the Internet
  • Financial Statements for Commercial Banks
  • Future of Retail Banking
  • Greening the Office
  • Identity Theft
  • Meeting Management Skills
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Office Security - Robbery, ATM Safety, and Bomb Threats
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P)
  • Professional Business Dress - Men
  • Professional Business Dress - Women
  • Protecting Information and Social Engineering
  • Rights to Financial Privacy Act
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Sexual Harassment in the Workplace
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Unlawful Harassment
  • US Financial Institutions
  • Violence in the Workplace

Close

Operations

Operations Course Titles

  • Bank Secrecy Act
  • Bank Secrecy Act for Deposit Operations Employees
  • Bank Secrecy Act for Operations Personnel - Refresher
  • Business Etiquette
  • Business Writing Skills
  • Cash Management Services
  • Check Clearing and Electronic Payment Systems
  • Check Kiting
  • Community Reinvestment Act - Regulation BB
  • Credit Unions - An Introduction
  • Delegation Skills
  • Deposit Operations Regulations
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Electronic Fund Transfer Act and Regulation E
  • Ethics for Banks
  • Expedited Funds Availability - Check 21
  • Expedited Funds Availability - Regulation CC
  • Financial Institutions and the Internet
  • Handling Cash for Tellers - PT
  • Home Banking and Bill Paying
  • Home Mortgage Disclosure Act (Reg. C)
  • Identity Red Flag Programs
  • Indirect Lending
  • Individual Retirement Accounts - Roth IRAs
  • Local Promotion and Advertising Programs
  • Management Overview of the BSA and AML Program
  • Meeting Management Skills
  • Money Laundering
  • Negotiable Instruments and Endorsements
  • New Account Representative Training
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Office Security - Robbery, ATM Safety, and Bomb Threats
  • Office Security, Robbery and Bomb Threats - PT8
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Prohibition on Funding Unlawful Internet Gambling - Regulation GG
  • Project Management
  • Protecting Information and Social Engineering
  • Referral Techniques for Non-licensed Employees
  • Regulation E Error Resolution - Refresher Course
  • Rights to Financial Privacy Act
  • Safe Deposit Box Services
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Servicing Home Mortgages
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Transactions Involving Endorsements, Deposits, and Paying and Cashing Checks
  • Trust Services
  • Truth in Savings - Regulation DD
  • Understanding the Reg E Initial Disclosure - Refresher Course
  • Unlawful Harassment
  • Violence in the Workplace
  • Wire Transfer Recordkeeping and Red Flags

Close

Personal Banker/Financial Advisor

Personal Banker/Financial Advisor Course Titles

  • Adult Financial Abuse
  • Advanced Financial Math
  • Analyzing Company Cash Flows
  • Bank Bribery Act
  • Bank Secrecy Act
  • Basic Financial Statements
  • Beginning Financial Math
  • Business Etiquette
  • Business Writing Skills
  • Check Kiting
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Consumer Credit Lending Practices
  • Consumer Lending Regulations
  • Consumer Protections for Depository Institution Sales of Insurance
  • Coverdell Education Savings Accounts
  • Credit Reports, Scores and Counseling and Debt Management
  • Credit Unions - An Introduction
  • Customer Service - Face to Face and on the Phone
  • Deposit Types and FDIC Insurance of Accounts
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Financial Institutions and the Internet
  • Greening the Office
  • Handling Consumer Complaints
  • Handling Sales Objections
  • Health Savings Accounts
  • Home Banking and Bill Paying
  • Identity Red Flag Programs
  • Identity Theft
  • Individual Retirement Accounts - Roth IRAs
  • Individual Retirement Accounts - Traditional IRAs
  • Marketing to Older Adults
  • Meeting Management Skills
  • Money Laundering
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P)
  • Privacy of Consumer Financial Information (Reg. P) Refresher course
  • Private Education Loans (PEL): HEOA and Reg. Z
  • Professional Business Dress - Women
  • Referral Techniques for Non-licensed Employees
  • Retirement Planning Basics for Financial Planners
  • Rights to Financial Privacy Act
  • Safe Deposit Box Services
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Safeguarding Customer Information - Refresher Course
  • Sales Skills for Financial Products
  • Servicemembers Civil Relief Act
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • Trust Services
  • Truth in Savings - Regulation DD
  • Understanding Mutual Funds
  • Unlawful Harassment
  • Violence in the Workplace

Close

Portfolio Manager

Portfolio Manager Course Titles

  • Advanced Financial Math
  • Bank Secrecy Act
  • Beginning Financial Math
  • Business Etiquette
  • Business Writing Skills
  • Credit Unions - An Introduction
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Ethics for Banks
  • Federal Reserve and Monetary Policy
  • Financial Institutions and the Internet
  • Financial Markets
  • Financial Statements for Commercial Banks
  • Interest Rate Risk Management
  • Limitations on Interbank Liabilities - Regulation F
  • Liquidity Management for Depository Institutions
  • Meeting Management Skills
  • Methods of International Payments
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Oral Communication Skills
  • Personal Computer and Internet Security
  • Professional Business Dress - Women
  • Sexual Harassment in the Workplace
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Time Management
  • UCC Revised Article 9 - Security Interests
  • Unlawful Harassment
  • Violence in the Workplace

Close

Tellers

Tellers Course Titles

  • Adult Financial Abuse
  • Annuities
  • Bank Secrecy Act
  • Bank Secrecy Act for Deposit Operations Employees
  • Bank Secrecy Act for Tellers - Refresher Course
  • Business Etiquette
  • Business Writing Skills
  • Check Clearing and Electronic Payment Systems
  • Check Fraud
  • Check Kiting
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking Accounts, Share Drafts and Other Transaction Products
  • Checking and Savings Accounts
  • Consultative Selling
  • Consumer Financial Protection Bureau - CFPB
  • Consumer Protections for Depository Institution Sales of Insurance
  • Coverdell Education Savings Accounts
  • Credit Unions - An Introduction
  • Customer Service - Face to Face and on the Phone
  • Deposit Operations Regulations
  • Deposit Types and FDIC Insurance of Accounts
  • Diversity in the Workplace
  • Drug-free Workplace Program
  • Electronic Fund Transfer Act and Regulation E
  • Ethics for Banks
  • Expedited Funds Availability - Check 21
  • Expedited Funds Availability - Reg. CC - Refresher Course
  • Expedited Funds Availability - Regulation CC
  • Financial Institutions and the Internet
  • Fraud at the Teller Station - PT
  • Greening the Office
  • Handling Cash for Tellers - PT
  • Handling Consumer Complaints
  • Handling Sales Objections
  • Home Banking and Bill Paying
  • Identity Red Flag Programs
  • Identity Red Flag Programs - Refresher Course
  • Identity Theft
  • Marketing to Older Adults
  • Meeting Management Skills
  • Money Laundering
  • Negotiable Instruments and Endorsements
  • Nondeposit Investment Product Sales
  • Office of Foreign Assets Control (OFAC)
  • Office Safety
  • Office Security, Robbery and Bomb Threats - PT8
  • Oral Communication Skills
  • Overview of Teller Responsibilities - PT
  • Personal Computer and Internet Security
  • Privacy of Consumer Financial Information (Reg. P)
  • Privacy of Consumer Financial Information (Reg. P) Refresher course
  • Professional Business Dress - Men
  • Professional Business Dress - Women
  • Prohibition against Payment of Interest on Demand Deposits - Regulation Q
  • Referral Techniques for Non-licensed Employees
  • Regulation E Error Resolution - Refresher Course
  • Rights to Financial Privacy Act
  • Safe Deposit Box Services
  • Safeguarding Customer Information - Gramm-Leach-Bliley
  • Safeguarding Customer Information - Refresher Course
  • Sales Skills for Financial Products
  • Sexual Harassment in the Workplace for Employees
  • Stress Management
  • Teller Cross- and Up-Selling Skills - PT
  • Teller Customer Service Standards - PT
  • Time Management
  • Transactions Involving Endorsements, Deposits, and Paying and Cashing Checks
  • Trust Services
  • Truth in Savings - Regulation DD
  • Understanding Compliance Regulations - PT
  • Understanding the Reg E Initial Disclosure - Refresher Course
  • Unlawful Harassment
  • Violence in the Workplace
  • Wire Transfer Recordkeeping and Red Flags

Close

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